Refund policy
Last updated: October 27, 2026
Damaged, defective or missing items
We only accept returns and refunds for items that arrive damaged, defective, or with something missing.
If that happens, email us at sixtysecondaichannel@gmail.com within 30 days of delivery with:
- your order number;
- a photo of the problem (the damage, the defect, or what you received).
We'll send you a replacement or refund you, at our choice. No need to send the gnome back unless we ask.
Change of mind
We don't accept returns or exchanges for a change of mind, a wrong size choice, or an item you no longer want. Please check the measurements on each product page before ordering.
Parcel stuck or lost
If your tracking hasn't moved for 20 days, or your parcel never arrives, email us and we'll reship your order or refund you.
Cancellations
Want to cancel? Email us as soon as possible. If your order hasn't been sent to our supplier yet, we'll cancel it and refund you in full.
How refunds work
Approved refunds go back to your original payment method. The time it takes to appear on your statement depends on your bank or card issuer.
Not covered
- Damage caused after delivery or by misuse.
- Problems reported more than 30 days after delivery.
Our gnomes are decorations for adults, not toys.
Nothing in this policy limits your rights under applicable consumer protection laws.